Please note, we reserve the right to patronage.

  1. NO ORDER WILL BE DONE UNLESS FULL PAYMENT REFLECTS IN OUR BANK ACCOUNT! This rule will not be made exception of.
  2. When you place your order, it is secured ONLY once full payment is received. This must be done 5 working days before the date of collection / delivery. If no payment is received within 5 days of the order, the preliminary booking will be voided.
  3. Preliminary bookings require a 50% deposit.
  4. If the booking is cancelled 1 week before the collection / delivery date, your deposit will be refunded. If the booking to cancelled within 5 working days, the deposit will not the refunded.
  5. Payment is to be made using YOUR NAME & SURNAME as your reference.
  6. We do not accept cash-deposits! Either EFT payment or cash (cash payment require prior arrangement and also require a 50% deposit).
  7. When orders are placed on short notice, full payment will be required the same day as you place your order. Although we truly want to assist everyone within our means, failure to comply to this will result in us cancelling the order.
  8. We reserve the right to cancel any order at our discretion and to be pardoned from ideas we deem inappropriate or distasteful.
  9. The reference you must use when making EFT payment is your name and surname.
  10. We do charge p/km for delivery and use the AA (Automobile Association) calculator to calculate this fee.
  11. If you come and collect your order you accept all liability for the items collected and we can’t be held liable for damages once it leaves our premises. Please check collected/delivered items. We do take photos of all goods before collection and when delivered and thus have proof of the condition received / delivered.
  12. If damage of goods collected / delivered does occur, an hourly rate will be charged, including travel expenses, to correct damage, but solely IF we are available to do so.
  13. Please adhere to the storage instructions we give you. If you do not know, ASK!
  14. You must note that fresh flowers can contain dirt, pesticides and possibly small bugs and must keep it in mind when asking for them as decorations. We do wash flowers, but it is not a guarantee that it is 100% clean. When doing wedding cake setups, please ask you florist / flower supplier to clean the flowers for the cake decoration and to make sure that the flowers / floral decoration is fresh!
  15. We reserve the right to photograph all items made and can use the images as we please without your consent.
  16. Our products contain milk, nuts and other food based allergens so be aware of that when you order. We are not an allergen free kitchen. Our kitchen, however, is certified with the Department of Health as a baking premises.
  17. Payment by EFT PAYMENT ONLY. Cash payment will only be accepted by prior agreement and will still require the payment of the 50% deposit!
  18. We are NOT HALAAL OR KOSHER CERTIFIED!
  19. Our baking premises are situated in a private residence, thus clients are only permitted to collect orders by prior arrangement! CLIENTS ARE NOT PERMITTED ONTO THE PREMISES WITHOUT PRIOR ARRANGEMENT!! THIS ARRANGEMENT WILL NOT BE ALTERED IN ANY FORM OR MANNER FOR ANYONE. PLEASE ADHERE TO THIS!!!
  20. Any consultation / meetings will be held at prior arrangement. This usually will either be at Tygervalley Centre or elsewhere. We do not do consultations at our baking premises.
  21. Collection Times: Mondays to Thursday: 08:00 – 17:00; Fridays: 08h00 – 18h00; Saturdays: 08h00 – 10h00. Orders not collected within these times will only be available for collection the next day (for Mondays to Fridays). Orders not collected on a Saturday will ONLY be available for collection the Monday/Tuesday. PLEASE ADHERE TO THESE TIMES.
  22. Changes or additions to orders must be made 1 week before the collection / delivery date. No changes will be made or alterations accepted within 7 days of the date of collection / delivery. This will either include colour schemes, sizes, patterns, cake designs, etc. Where alterations or changes are made, the price invoiced / quoted might change accordingly.

ONCE YOU HAVE PAID A DEPOSIT, YOU AGREE TO ADHERE TO THE ABOVEMENTIONED TERMS OF SERVICE AND THUS BIND YOURSELF TO THEM AND CAN BE HELD LIABLE IF NOT ADHERED TO!